OPS 571 Week 2 Quiz

Question: #171

OPS 571 Week 2 Quiz

Week 1 Quiz (All answers correct)

1Why would a company want to supply a product to preferred customers during product ramp-up?

Help develop a marketing plan
Test the shipping process
Identify any remaining flaws
Get choice shelf positioning

2What is a company trying to optimize in the most common approach to developing a workcenter layout?

Number of defects
Amount of required staff
Work shift hours
Movement of material

3 Using a project layout for building an aircraft, why would you want to place rivets close to or even in the fuselage?

Rivets should actually be placed farthest away from the fuselage.
Rivets are small and you don’t want to lose them
Rivets are used one time only in the construction process
Rivets are used consistently throughout the construction process

4Some may argue that the production-line approach may not treat the process as a service process, but as what type of process?

An operational approach
A marketing approach
A manufacturing approach
A quality approach

5 Which of the following is a good example of a continuous process layout?

A sit-down restaurant
A gas refinery
A home construction site
An automobile manufacturing plant

6Even though they use different models, both the Ritz-Carlton Hotel Group and Nordstrom Department Stores are known for what?

The personal attention they provide their customers
Customer-facing employees who only talk to rich customers
A self-service approach to customer service
Poor customer service

7For which key organizational functions are tasks and responsibilities identified for all the steps of the generic product development process?

marketing, design, manufacturing, other
marketing, operations, training, development
strengths, weaknesses, opportunities, threats
operations, quality, personnel, finance

8Why is the planning phase often referred to as Phase 0 (Zero) of the generic product development process?

This phase requires $0 to complete.
This phase is not necessary.
This phase happens before the project is approved.
This phase is not completed until after the project has been funded.

9What happens to production efficiency as the customer exerts more influence on the system?

Production efficiency is decreased
Production efficiency is increased
There is no effect on production efficiency
Production efficiency is eliminated

10Poka-yoke is a Japanese term for a procedure that blocks an inevitable mistake from becoming what?

A service defect
A reason for over-production
An unidentifiable waste
A new process design flaw

11If an automotive service center has an issue with a car not being clean when returned to a customer, the poka-yoke corrective action might include what?

Leaving the plastic on the seat when returning the car to the customer.
Letting the customer make this determination
Leaving it up to the service tech who took care of the repair to determine if the car is clean
An inspection by the person returning the car before the car is seen by the customer.

12Why do many customers like the self-service approach to service design?