Principles of Management MGT101 HK1 fianl exam complete solution correct answer key
Principles of Management MGT101 - HK1 fianl exam complete solution correct answer key
Question 1
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When creativity is desirable, then:
the organization should be completely centralized
the organization should be completely decentralized
some degree of decentralization is desirable
it is impossible to recommend centralization or decentralization in this situation
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In order to raise the odds their commands will be accepted, Barnard recommends:
the manager uses informal channels of communication
each organization member receive directions from the most expedient communication channel
the line of communication between manager and subordinate go through the CEO
commands are authenticated as coming from a manager
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According to staff personnel, one reason for line/staff conflict is that line personnel:
tend to assume staff authority
do not give sound advice
fail to keep staff personnel informed of their activities
resist new ideas
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The three main types of authority that can exist within an organization are:
line, staff, and formal
staff, informal, and formal
line, staff, and functional
line, functional, and formal
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The most basic method of dividing job activities is the:
process control method
customer location method
centralization method
functional similarity method
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The roles that staff personnel perform include all of the following EXCEPT:
the advisory or counseling role
the service role
the financial role
the control role
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All of the following should be done by staff personnel to reduce line-staff conflict EXCEPT:
emphasize the objectives of the organization as a whole
encourage and educate line personnel in the appropriate use of staff personnel
deal intelligently with resistance to change, rather than view it as an immovable barrier
all of the above should be used by staff personnel to reduce line-staff conflict
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The process of assigning job activities and related authority to specific individuals in the organization is termed:
delegation
accountability
responsibility
authority
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The three steps of the delegation process are:
create accountability, promote acceptance, and require performance
assign specific duties, grant authority, and create accountability
assign responsibility, create accountability, and assign specific duties
create responsibility, grant authority, and promote acceptance
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The amount of power an individual in an organization possesses is:
total power
position power
authority
personal power
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A manager who quietly makes her significant achievements visible to others and builds up a successful record and a solid professional reputation is attempting to increase her:
personal power through creating a belief she possesses a high level of expertise within the organization
position power through creating a belief she possesses a high level of expertise within the organization
personal power by establishing a sense of identification with the manager
position power by establishing a sense of identification with the manager
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Which one of the following is NOT one of the three main steps of the controlling process?
taking corrective action
measuring performance
establishing policies and rules
comparing measured performance to standards
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A sign that a problem exists is:
declining sales
a symptom
low employee morale
a standard
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A good, objective method of determining the optimal amount of control to use is:
the Delphi technique
cost-benefit analysis
linear programming
post-control processes
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The power derived from a manager's relationship with others is:
total power
position power
authority
personal power
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Making something happen the way it was planned to happen is:
control
planning
influencing
organizing
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The controller would most likely report to which of the following individuals?
chairperson of the board of directors
chief executive officer
outside accounting firm
vice president of finance
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Factors within an organization that are barriers to organizational goal attainment are:
problems
issues
symptoms
standards
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Because of its value to management, ______________ should be _____________ as much as possible.
communication, ignored
message encoding, ignored
feedback, encouraged
nonverbal communication, practiced
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Which of the following statements is most accurate regarding nonverbal communication:
nonverbal communication is usually consistent with verbal communication
nonverbal communication usually contains more meaning than verbal communication
nonverbal communication should be ignored
managers do not need to be effective at reading nonverbal communication
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The originator of an interpersonal communication is the:
source
encoder
decoder
both a and b
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In interpersonal communication, the destination's reaction to a message, is known as:
feedforward
feedback
listening
the communication process
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Which form of communication is primarily used for coordinating various activities?
formal communication
lateral organizational communication
downward organizational communication
upward organizational communication
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A position description is an example of which form of communication?
upward formal communication
downward formal communication
downward informal communication
lateral formal communication
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Which of the following strategies should be followed to encourage the flow of formal communication channels?
Support the flow of clear and concise statements through formal communication channels
Take care to ensure that all organization members have free access to formal communication channels
Assign specific communication responsibilities to staff personnel
All of the above are effective strategies for encouraging the flow of formal communication
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Organizational communication that follows the lines of the organizational chart are:
verbal communication
informal organizational communication
formal organizational communication
nonverbal communication
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A source can gather nonverbal feedback simply by:
watching the nonverbal response of the destination to the message
testing the destination
asking the destination questions about the message
listening to the destination's verbal response to the message
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Passing information from one individual to another in a series, or sequence, is known as:
lateral organizational communication
the grapevine
serial transmission
noise
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The unique way in which a manager perceives organizational problems are:
forces in the environment
forces in the task
forces in the manager
forces in the subordinate
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The most widely used basis for establishing departments within the formal structure is:
functional departmentalization
product departmentalization
geographic departmentalization
customer departmentalization
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Helgesen stipulates that ______________tend to create networks or "webs" of authority.
men managers
women managers
all managers
there are not any managers who do this
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Which of the following statements would be most accurate if subordinates' activities were very similar?
there could be a large span of control
there is no need for unity of command
the organization should be departmentalized by product
the organization should be departmentalized by manufacturing process
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The main criticism of Max Weber's bureaucracy is that it:
violated the unity of command concept
created a narrow span of control
did not give enough concern for the human variable
did not emphasize specialization of labor
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The main components of Weber's bureaucracy include all of the following EXCEPT:
detailed procedures and rules
a clearly outlined organizational hierarchy
impersonal relationships among organizational members
task duplication
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A unique group of resources established by management to perform some organizational task is:
an organizational team
a group
a standing committee
a department
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The assignment of various portions of a particular task among a number of organizational members is:
coordination
division of labor
unity of command
span of control
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The writer who had the most profound influence on classical organizing theory was:
Max Weber
Frederick Taylor
Abraham Maslow
Henri Fayol
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All of the following are characteristics of successful JIT programs EXCEPT:
high quality of materials purchased from supplies
closeness of suppliers
well-organized receiving and handling of materials purchased from suppliers
low management commitment and support
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Principles of Management MGT101 - HK1 fianl exam complete solution correct answer key
Principles of Management MGT101 - HK1 fianl exam complete solutiojn correct answer k Question 1 1 points Save When creativity is desirable, then: the organization should be completely centralized the organization should be completely decentralized some degree of decentralization is desirable it is impossible to recommend centralization or decentralization in this situation Question 2 1 points Save In order to raise the odds their commands will be accepted, Barnard recommends: the manager uses informal channels of communication each organization member receive directions from the most expedient communication channel the line of communication between manager and subordinate go through the CEO commands are authenticated as coming from a manager Question 3 1 points Save According to staff personnel, one reason for line/staff conflict is that line personnel: tend to assume staff authority do not give sound advice fail to keep staff personnel informed of their activities resist new ideas Question 4 1 points Save The three main types of authority that can exist within an organization are: line, staff, and formal staff, informal, and formal line, staff, and functional line, functional, and formal Question 5 1 points Save The most basic method of dividing job activities is the: process control method customer location method centralization method functional similarity method Question 6 1 points Save The roles that staff personnel perform include all of the following EXCEPT: the advisory or counseling role the service role the financial role the control role Question 7 1 points Save All of the following should be done by staff personnel to reduce line-staff conflict EXCEPT: emphasize the objectives of the organization as a whole encourage and educate line personnel in the appropriate use of staff personnel deal intelligently with resistance to change, rather than view it as an im...
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